Research
Research definition on Wikipedia
There are two different types of research; formal and informal.
For more complex business reports, one needs to use a formal research method which includes:
Internet Research:
Step-by-step guide from the Monash University Library
Guidelines, netiquette, and case studies from Terry Brainerd Chadwick
Library Research:
Tutorial for an effective library research from the London University
Interviews and Surveys:
How to conduct a survey from Kevin Boone
For most routine tasks, a simple informal research would be adequate. These include writing emails, memos, letters informational reports, and oral presentations. You can look in the files, talk to your boss/colleagues, and conduct an informal survey.
These links include formal and informal research methods:
Basic business research method from the Free Management Library
Research project flowchart from RD Direct
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